Refund policy

Refund and Return Guidelines

1. Return requests must be made within 30 days of delivery. No returns will be accepted after this time.
2. Orders canceled or refused after shipping may be subject to restocking fees and shipping fees in both directions.
3. Customers are responsible for providing accurate shipping information. If an incorrect address or phone number leads to a failed delivery, shipping and restocking fees will apply.
4. A 20% restocking fee applies to all returns.
5. Only unused products in original packaging with the box and pallet can be returned. Installed or used products cannot be returned.
6. Custom-made or made-to-order products cannot be returned or canceled once ordered.
7. Unshipped products are subject to our cancellation policy, detailed below.

To request a refund email us at support@healingathletes.com with your order number and we will send you the necessary authorization form and return shipping address.

Refund Processing

Refunds are processed after our warehouse receives, inspects, and restocks the product. Refunds will be credited to the original payment method and may take 5 business days to appear on your statement. Restocking fees are non-refundable.

Return Policy

Unused, uninstalled, and sellable products in the original packaging can be returned for a refund within 30 days of delivery unless otherwise noted. Email support@healingathletes.com to request a return authorization, including your name, order #, and an explanation. Item(s) must be returned in new condition with all parts including original packaging. The buyer is responsible for the cost of return shipping. A 20% restocking fee will be deducted from the refund amount to cover the original shipping and handling costs.

Once we receive and inspect the items a refund will be granted to the original payment method once confirmed that the items are returned in new condition.

Customers are responsible for return shipping fees. Some products may not be eligible for return due to manufacturer restrictions. Please contact us for specific information regarding your product.

Cancellation Policy

Cancel your order before it ships free of charge (exceptions apply, such as custom orders). Custom or made-to-order products cannot be canceled or refunded.

If you need to cancel an order, contact us as soon as possible at 888-203-0987, via chat, or email support@healingathletes.com.

Agreement

By purchasing from our store, you acknowledge the following:

1. Inspect the package upon delivery and report any damage with photos within 24 hours.
2. You are responsible for return shipping costs and any additional fees for refunds or exchanges.
3. Products must be returned unopened and unused, and restocking fees may apply.
4. No full refunds will be issued for orders that have left the warehouse.
5. Return and restocking fees may apply for returned orders.

Damages

Report damaged items within 24 hours of delivery with photos and a description to support@healingathletes.com. We will process a claim on your behalf.  Resolution typically consists of the replacement of the damaged part(s).

Warranty

Warranties are 180 by default unless specified otherwise on the product page.

Chargebacks

Please contact us to resolve any issues before filing a chargeback. 

Contact support@healingathletes.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.